FAQ is LOVE

FPSMOE

FAQ is LOVE

How much is the shipping price?
$15 USD for Asia, United States and Canada with minimum order $10 USD
900 yen for Japan via booth.pm

Why is the shipping price so expensive to other countries?
The shipment that is available for now is Express Mail Service (EMS). The regular shipment is not available due to the current worldwide issue. EMS shipping price is based on your average region price, send us a message if you want to reconfirm the shipping price to your country

Where do you ship it from?
Indonesia

Country that is confirmed not available for shipment?
Brunei Darussalam

How do I track my order?
We will send you the tracking code via email, you can check it later at :


Do you accept a commission?
Yes, we accept a custom commission for fanart request or vtuber character and merchandise production

Bulk order or partner?
Yes, message us for more inquiry fpsmoe.project(at)gmail.com

Partners & Clients


Returns and Exchanges Policy

※ If you received incorrect items or missing some items, we will send the correct ones right away

※ If the items are damaged from the shipping, please contact us for the detail

※ If the order haven't arrived yet for long time because of wrong or incomplete address + invalid phone number, we cannot resend the items

※ If the package is lost with correct address, we will resend the orders. The order is considered lost if it did not arrive after 6 months since the day shipped


Any other question?
Please contact us