FAQ

FPSMOE

FAQ

14 June 2021 update
Our country's postal service has stopped their contract with the majority of EMS in most of the countries, so the shipping price becomes much higher and most of it doesn't have regular shipment due to the pandemic


How much is the shipping price?

$12 USD for United States
900 yen for Japan via booth.pm

Destination that is confirmed not available for shipment?
Brunei Darussalam
POBOX / APO / FPO / DPO address

How long does the shipment take?
EMS 1-2 weeks and Regular 2-4 weeks after we send you the tracking code

How do I track my order?
We will send you the tracking code via email, you can check it later at :


Sticker commission?
Yes, message us for more info via fpsmoe.project(at)gmail.com


Bulk order or partner?
Yes, message us for more inquiry via fpsmoe.project(at)gmail.com


Returns and Exchanges Policy

※ If you received incorrect items or missing some items, we will send the correct ones right away

※ If the items are damaged from the shipping, please contact us for the detail

※ If the order haven't arrived yet for long time because of wrong or incomplete address + invalid phone number, we cannot resend the items

※ If the package is lost with correct address, we will resend the orders. The order is considered lost if it did not arrive after 3 months since the day shipped


Any other question?
Please contact us